What questions can a mortgage chatbot answer?

A mortgage chatbot can answer most common borrower questions. It can explain loan types like conventional, FHA, VA, and USDA, describe what pre-approval means and how long it takes, and share general information about down payments, closing costs, and credit score requirements. It can also provide office hours, branch locations, and document checklists.

You control what the bot knows. Your team writes the answers so they match your products and brand voice, and when a question falls outside its script, the bot hands the chat to a real person or offers to book a call. A good starting point is your team's ten most common phone questions, since those are the ones it will answer hundreds of times.