How does a real estate chatbot tell buyers from sellers?

It listens to what the visitor asks and where they came from. Someone browsing listings and asking about showings is a buyer. Someone on your home valuation page asking what their property is worth is a seller. Someone asking about lease terms is a renter. The chatbot can also ask directly, in a friendly way, early in the conversation.

That split matters because the next question is different for each one. Buyers get asked about price range, area, and financing. Sellers get asked about their timeline and whether they also need to buy. Investors get asked about cash flow and unit count. Your team then receives a lead already labeled, so the right agent picks it up.