What happens when a real estate chatbot cannot answer a question?

It should hand off rather than guess. A well-configured bot recognizes when a question is outside what it knows, such as a specific contract term, a legal question, or something about a property it has no data on, and offers to connect the visitor with an agent instead of inventing an answer. Wrong answers about price, financing, or contracts cost far more than a slow one.

Handoff can mean routing to a live agent if someone is available, booking a call, or taking a message with the full transcript attached so the follow-up starts where the conversation stopped. Ask any vendor to show you this path directly; how a chatbot behaves at the edge of its knowledge tells you more than a polished demo.